Terms of Service

Web Hosting Agreement
            This Web Hosting Agreement (this “Agreement”) is between HostPenguin, a HostPenguin Network under the laws of the State of Delaware with and the person (individual or legal person) whose signs HostPenguin’s service order and set up form (the “Order”) incorporating this Agreement by reference (“Customer”).   This Agreement governs Customer’s use of HostPenguin’s Web hosting service.
1.         Services.  Subject to the terms of this Agreement, and contingent on Customer’s satisfaction of HostPenguin’s credit approval requirements, HostPenguin agrees to provide the web hosting services described in the Order for the fees stated in the Order.

2.         Term. 
The initial service term of the Agreement shall begin on the date that HostPenguin generates an e-mail message to Customer announcing the activation of the Customer’s account (the “Service Commencement Date”) and shall continue for the number of months stated in the Order (the “Initial Term”).  Upon expiration of the Initial Term, this Agreement shall automatically renew for up to three successive renewal terms of the same length as the Initial Term (each a “Renewal Term”) unless HostPenguin or Customer provides the other with written notice of non-renewal at least thirty (30) days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable.  The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the “Term.”

3.         Payments.
            (a)        Fees. 
Fees are payable in advance on the first day of each billing cycle.  Customer’s billing cycle shall be monthly as indicated on the Order, beginning on the Service Commencement Date.  HostPenguin may require payment for the first billing cycle before beginning service.  If the Order provides for credit/debit card billing, Customer authorizes HostPenguin to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise HostPenguin will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order.  Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 14th day following invoice date, but in no event earlier than the first day of each billing cycle. HostPenguin may request for a valid driver license with picture ID and a scanned copy of your Credit Card for any hosting purchase.
Payments must be made in United States dollars. Customer is responsible for providing HostPenguin with changes to billing information (such as credit card expiration, change in billing address)   At its option, HostPenguin may accrue charges to be made to a credit/debit card until such charges exceed $10.00.  Failure to remit payment for services on the monthly anniversary date will result in a 20 percent late fee.  If full payment has not been received within five (5) consecutive days, including the anniversary date, termination of public access to Customer services and a $20 reconnect fee will be incurred.  Failure to remit payment for services within seven (7) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed.  HostPenguin may suspend the service without notice if payment for the service is overdue.  Fees not disputed within sixty (30) days of due date are conclusively deemed accurate.  Customer agrees to pay HostPenguin’s reasonable reinstatement fee following a suspension of service for non-payment, and to pay HostPenguin’s reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees and court costs. 

            (b)        Fee Increases. HostPenguin may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least forty five (45) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).
             (c)       Taxes.  At HostPenguin’s request Customer shall remit to HostPenguin all sales, VAT or similar tax imposed on the provision of the services (but not in the nature of an income tax on HostPenguin), regardless of whether HostPenguin fails to collect the tax at the time the related services are provided. 
            (d)        Early Termination.  Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable.  In the event HostPenguin terminates the Agreement for Customer’s breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for HostPenguin’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement. 
            (e)        Money Back Policy.  Customer acknowledges that all Shared Hosting, Reseller Hosting, and VPS Hosting account addons and domain names are NON-Refundable. We do offer a 30 day money back policy for all Shared Hosting and Reseller Hosting Accounts. HostPenguin offers a 5 day money back policy for all Virtual Private Server accounts. The days begin when you place the order with us. HostPenguin offers a no money back policy on Virtual Private Server Reseller Accounts. HostPenguin reserves the right at anytime to deny a refund if we find that the TOS or AUP has been violated. If we believe that you abused the server we reserve the right to not issue a refund on VPS accounts.  HostPenguin Reserves the right at anytime to deny a refund.
            (f)       Cancellation. The Client Agrees they must cancel the Paypal subscription to avoid future charging to your account. Under no circumstances is HostPenguin obligated to refund the extra payments, although refunds would always be considered if contacted. The client must cancel service by submitting a ticket to the billing department to avoid being charged. You must submit a ticket 30 days prior to avoid debt collections.  Once your ticket has been received and processed, your account will be terminated at the end of its billing cycle. You also will need to use submit a cancellatin request in your client portal to verify the cancellation.


4.         Law/AUP.  Customer agrees to use the service in compliance with applicable law and HostPenguin’s Acceptable Use Policy posted at http://www.hostpenguin.net/aup.php (the “AUP”), which is hereby incorporated by reference in this Agreement.  Customer agrees that HostPenguin may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer’s use of the Services.  Amendments to the AUP are effective on the earlier of HostPenguin’s notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment.  Customer agrees to cooperate with HostPenguin’s reasonable investigation of any suspected violation of the AUP.  In the event of a dispute between HostPenguin and Customer regarding the interpretation of the AUP, HostPenguin’s commercially reasonable interpretation of the AUP shall govern.

5.         Customer Information.  Customer represents and warrants to HostPenguin that the information he, she or it has provided and will provide to HostPenguin for purposes of establishing and maintaining the service is accurate.  If Customer is an individual, Customer represents and warrants to HostPenguin that he or she is at least 18 years of age.  HostPenguin may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to Customer’s account until Customer has provided a written notice changing the Primary Customer Contract.  HostPenguin reserves the right to share your information to selected 3rd party companies such as (paypal, 2checkout, merchants, and etc) for business related reasons.

6          Indemnification.         Customer agrees to indemnify and hold harmless HostPenguin, HostPenguin’s affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer’s services in violation of applicable law or the AUP  by Customer or any person using Customer’s log on information, regardless of whether such person has been authorized to use the services by Customer.

7.         Disclaimer of Warranties. 
HostPenguin DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.   TO THE EXTENT PERMITTED BY APPLICABLE LAW HOSTPENGUIN DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.  TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN “AS IS” BASIS.

8.         Limitation of Damages.
NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILIY OF SUCH DAMAGES. 
 
NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF HostPenguin AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE.

9.         Suspension/Termination. 
(a)        Suspension of Service.  Customer agrees that HostPenguin may suspend services to Customer without notice and without liability if:

1. HostPenguin reasonably believes that the services are being used in violation of the AUP; 
2. Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP;
3. HostPenguin reasonably believes that the suspension of service is necessary to protect its network or its other customers;
4.  Requested by a law enforcement or regulatory agency.  Customer shall pay HostPenguin’s reasonable reinstatement fee if service is reinstituted following a suspension of service under this subsection which will be 50% of the service cost after our 24 hours notice.
5. HostPenguin will suspend your account without notice if your maximum amount of resources is met for your account.
6. Account has any overdue invoices.

(b)        Termination.  The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if HostPenguin fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within five (5) days of Customer’s written notice describing the failure in reasonable detail.  The Agreement may be terminated by HostPenguin prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: 

(i)  upon Seven (7) days notice if Customer is overdue on the payment of any amount due under the Agreement; 

(ii)  Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within twenty four (24) hours of a written notice from HostPenguin describing the violation in reasonable detail;

(iii) upon one (1) days notice if Customer’s Service is used in violation of a material term of the AUP more than once, or

(iv) upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement.  Either party may terminate this agreement upon thirty (30) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.

10.       Requests for Customer Information.  Customer agrees that HostPenguin may, without notice to Customer,
(i)  report to the appropriate authorities any conduct by Customer or any of Customer’s customers or end users that HostPenguin believes violates applicable law, and
(ii)  provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.

11.       Back Up.  Customer agrees to maintain a current copy of all content hosted at HostPenguin, not with standing any agreement by HostPenguin to provide back up services. The Customer understands it is their responsibility to backup all data on a Shared, Reseller, Virtual private server accounts, or Virtual Private Server Reseller Account(s). HostPenguin will not be liable for any lost data.

12.       Changes to HostPenguin’s Network.  Upgrades and other changes in HostPenguin’s network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer’s hosted content and/or applications.  HostPenguin reserves the right to change its network in its commercially reasonable discretion, and HostPenguin shall not be liable for any resulting harm to Customer.

13.       Notices.  Notices to HostPenguin under the Agreement shall be given via electronic mail to the e-mail address posted  for customer support on http://www.hostpenguin.net/clients  Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order.  Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered.  Customer may change his, her or its notice address by a notice given in accordance with this Section.

14.       Force Majeure.  HostPenguin shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond HostPenguin’s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.

15.       Governing Law/Disputes.  The Agreement shall be governed by the laws of the State of Delaware, exclusive of its choice of law principles, and the laws of the United States of America, as applicable.   The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods.   EXCLUSIVE VENUE FOR ALL DISPUTES ARISING OUT OF OR RELATING TO THE AGREEMENT SHALL BE THE STATE AND FEDERAL COURTS IN DELWARE COUNTY, DOVER, AND EACH PARTY AGREES NOT TO DISPUTE SUCH PERSONAL JURISDICTION AND WAIVES ALL OBJECTIONS THERETO.

16.       Miscellaneous.              Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property.  Neither party may use the other party’s name or trade mark without the other party’s prior written consent.  The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee.  Neither party will represent itself to be agent of the other.  Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties.  The terms on Customer’s purchase order or other business forms are not binding on HostPenguin unless they are expressly incorporated into a formal written agreement signed by both parties.  A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement.  A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not.    The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties.   The following provisions will survive expiration or termination of the Agreement:  Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement.  There are no third party beneficiaries to the Agreement.  Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement.  Customer may not transfer the Agreement without HostPenguin’s prior written consent.  HostPenguin’s approval for assignment is contingent on the assignee meeting HostPenguin’s credit approval criteria.  HostPenguin may assign the Agreement in whole or in part.
This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supercedes and replace any prior understanding or communication, written or oral.

17. INTERACTION WITH HostPenguin STAFF.
Any vulgar language, yelling (CAPS) or harassment to any staff member of HostPenguin through any support method will result in immediate termination of account without refund.  If a dispute arises we will try our best to resolve the issue but if we believe the dispute is going nowhere we will request for a 3rd party to mediate the dispute.

18. Modification, Installation, and Troubleshooting of 3rd Party Scripts.
HostPenguin does not provide support for any type of 3rd party scripts. It is the responsibility of the client to modify, install, and troubleshoot any 3rd party scripts on their hosting account.


19. Site Migrations
HostPenguin does provide free website migrations if you’re currently using cPanel or WebHostManager. We do not guarantee your website will not have any issues after transferring and always recommend backing up your own data if a problem does occur. We will provide migration up to 10 accounts for free and .50 cents for each addition account.  You may only request to have your sites migrated at your initial setup.  We will not migrate any accounts after 7 days of when you first signed up.

19. Specials
HostPenguin will honor any special that has been made publically by HostPenguin. We will not honor a discount for the following circumstances.

• Account in bad standings
• Previous Client
• Coupon has expired
• Coupon is no longer valid

20. Integrations and Installs

Last Updated: August 5, 2008